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Shipping

What Shipping Methods Are Available?

US Orders: We offer Priority* (3-5 business days), Expedited** (1-2 business days) shipping options during checkout. We use the following services depending on distance and weight: USPS, FedEx, UPS. Shipping to Alaska, Hawaii or other remote locations might take longer.

International Orders: We do not offer international shipping at the moment. Please check out our website soon again.

How is the online order going to be processed?

We will process your online order within 24-48 hours of receiving your request on weekdays, given all items are in stock. Occasionally items may be oversold. All backorder items will ship as we receive them in the shop and therefore items ordered together may not be shipped together. We will contact you if any of your items are backordered in the event changes are needed to proceed.

How Long Will It Take To Get My Package?

It depends on the shipping methods. It generally take 4-7 business days.

Payment

What Payment Methods Are Accepted?

Users in the United States can use Visa, Mastercard, American Express, Discover, JCB Diners Club, China UnionPay credit and debit cards.

Is Buying Online Safe?

The address bar at the top of the browser with a padlock and ‘HTTPS’ appearing at the start of our web address which means secure checkout

Wooden Products

Do Every Item Has the Same Quality?

Wooden goods are sometimes slightly different on textures, color, grain, occasional crust. Those are natural attributes.

What Will be the Best Preparation before Using Wood Product?

It depends on the use. For most kitchenware, we suggest using warm salt water to clean the item and dry it. Most of our products are natural oil or beeswax coated, there will be no need for extra oil protection, but for cutting boards are always good using mineral oil or beeswax to paint over the surface after a few weeks.

What Should I Be Careful About Using Wooden Products?

Wood as a natural material, it is durable, long lasting, low thermal conductivity, and most of all it is sustainable. However, it could not be hit hard, exposed under the sun for a long time, at a very high temperature for a long time, heat with microwave, washed by dishwashers, soaked too long in water, washed with bleach or expose to fire.

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